Shipping policy

Shipping Policy

Last updated: September 8, 2026

This Shipping Policy explains how orders placed through Chronlux are processed and delivered.

1. Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.

Orders may be processed, prepared, and dispatched after being placed. For this reason, customers should submit any cancellation request within the 15-minute cancellation window.

2. Shipping and Delivery

Once an order has been dispatched, it will be delivered using the applicable shipping or delivery service.

Delivery availability and shipping methods may vary depending on the destination and products ordered.

3. Estimated Delivery Times

Estimated delivery times may vary depending on the destination, shipping method, carrier, customs processing, and other circumstances.

Any delivery timeframe displayed at checkout or communicated by us should generally be regarded as an estimate rather than a guaranteed delivery date.

4. Possible Delays

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

Carrier delays.
Severe weather.
Public holidays.
Customs processing.
Incorrect or incomplete address information.
High shipping volumes.
Transportation disruptions.
Other unforeseen circumstances.

We will make reasonable efforts to assist with delivery issues where possible.

5. Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the delivery where required.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information when placing an order.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Lost or Delayed Orders

If an order appears to be lost or significantly delayed, please contact us at k98694121@gmail.com with your order information.

We may contact the relevant delivery provider to investigate the shipment and determine the appropriate resolution.

8. Customs and Import Charges

For international orders, customs duties, import taxes, handling charges, or other fees may apply depending on the destination country's laws and regulations.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.

Customers are responsible for complying with applicable import requirements in their destination country.