Privacy Policy

Last updated: September 8, 2026

This Privacy Policy explains how Chronlux collects, uses, stores, and handles personal information when you visit our website, place an order, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with our website, we may collect information including:

• Your name and contact details.

• Billing and shipping address.

• Email address.

• Telephone number, where provided.

• Order and transaction information.

• Information you provide when contacting customer support.

• Website usage, device, browser, and technical information.

• Information collected through cookies and similar technologies.

Payment information may be processed securely by third-party payment providers. We generally do not need to directly store complete payment card details.

2. How We Use Your Information

We may use personal information to:

• Process and fulfil orders.

• Process payments.

• Arrange delivery.

• Communicate with you about your orders.

• Respond to customer service enquiries.

• Process returns, refunds, and cancellations.

• Improve our website, products, and services.

• Detect and prevent fraud, abuse, or security incidents.

• Comply with applicable legal and regulatory obligations.

3. Sharing of Information

We may share relevant information with trusted third parties where necessary to operate our business, including payment processors, shipping and delivery providers, technology providers, website service providers, and other service providers.

We may also disclose information where required by law, legal process, or court order, or where reasonably necessary to protect our rights, customers, property, or security.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the customer experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining transaction records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.

When information is no longer required, it may be securely deleted or otherwise disposed of in accordance with applicable requirements.

6. Customer Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to request access to, correction of, deletion of, or restriction of processing of certain personal information.

You may also have additional rights under applicable data protection legislation.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before processing certain requests.

7. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, or legal requirements.

The updated version will be posted on our website with a revised "Last updated" date.

9. Contact Information

For privacy questions or requests, contact:

Chronlux
53 Leeds Rd, Bradford BD1 5AF, United Kingdom
Email: k98694121@gmail.com